Town Clerk's Office
Headquartered at Town House — Town Clerk's Office
Overview & Mandate
General operations and functions of Town Clerk's Office
Overview
Mandate: The Town Clerk's Department is responsible for the proper functioning of the entire Council. The Town Clerk is the Chief Executive Officer of Harare City Council, supported by a team of officers. The department is organized into divisions/sections.
Head Office Contacts
- Correspondence: The Chief Executive Officer, City of Harare
- Mailing Address: P.O. Box 990, Harare
- General Lines: 0242 753333
- Email (department): tc@hararecity.co.zw
- Town Clerk's Office: 002, Town House, Julius Nyerere Way and Jason Moyo
- Town Clerk Email: townclerk@hararecity.co.zw
Corporate Communications
Corporate Communications acts as the link between the City of Harare and its customers, ensuring customer satisfaction and managing public relations.
Services: Complaints management, satisfaction surveys, events management, awareness campaigns, corporate promotions/exhibitions, promotional materials, brand advertising, newsletters, press statements, tourism/investment promotion, adverts/jingles, press conferences/tours, campaign materials, website & social media, corporate photography/maps.
Office: 003, 024, 025 – Customer Care Centre, Town House
Tel: 0242 781810-6
Contacts: Mr. Gama (0772 898090), Mercy Makuvatsine (0773 393937)
Email: prd@hararecity.co.zw
Information and Communication Technology (ICT)
Integrates the city's ICT business solutions, infrastructure, and support services.
Services: End-user support/training, upgrading/customization, internal/external ICT integration, value-added services, hardware repairs/maintenance, network infrastructure management, unified communication, hardware specification, password management, physical security, data backup/recovery.
Contacts:
- Madezivanyika (Internal ICT integration, 0772 258235, RMB 217)
- Ruwona (End-user training, 752979, RMB help desk)
- Madzokere (Upgrading/customization, 0772 882718)
- Mugobagoba (Hardware, 0777 278217, RMB 215)
Supply Chain
Responsible for procurement, storage, and disposal of council goods/services in accordance with the procurement act.
Services: Materials/requirements planning, tender management, contracts management, competitive procurement, supplier appraisal, quality/specification management, stock control (cover, issuance, taking, reconciliation), redundant asset disposal, materials handling, payment processing, VAT returns, printing job costing, supplier relationship management.
Contacts:
- Murerwa (Materials planning, 0772 405368, Central Stores 01)
- Gavhu (Tenders/contracts, 0772 950650, Central Stores 06)
- Bhiza (Competitive procurement, 0772 4055368, Central Stores 01)
Audit
Provides system design and advisory services to council and management.
Services: Internal control evaluation, risk profiling, system design assistance, advisory, investigations, compliance management, ICT auditing, annual statutory audits.
Contacts:
- Iissa (Internal control evaluation, 0782 253230, RMB 310/312 area)
- Annual statutory audits contact (0772 430218, RMB 312)
Business Development Unit
Identifies business opportunities/entrepreneurship and forges public-private partnerships.
Services: Business opportunity identification, agreements drafting, project appraisal, partnership identification/management, employment/wealth creation, investment promotion, contracts management.
Monitoring and Evaluation
Monitors and evaluates council policies, plans, and implementation strategies.
Services: Council performance monitoring, periodic performance reports, project monitoring and evaluation.
City Environment Management Unit
Monitors and enforces environmental regulations for the City of Harare.
Services: Hazardous/toxic waste monitoring, clinical waste incineration, waste disposal permits, industrial inspections, wetland protection, pollution enforcement, and EMA management.
Visual Location
Find us at Town House
