Submit Enquiry or Complaint

Municipal Support Center

Welcome to the City of Harare Enquiry and Complaint portal. Submitting a ticket here routes your request directly to our customer care officers.

Other Channels:
24/7 Helpline: 0242774141 / 0242753000
Email Desk: info@hararecity.co.zw
Walk-in Support: Town House, Julius Nyerere Way
Urgent Water & Roads Reports

For sewer bursts, water leaks, or road hazards, please call our emergency lines directly so that field teams can be dispatched immediately.

Submit Enquiry / Complaint

Fill out the form below. Please provide accurate contact details so we can update you on the progress of your request.

We will use this email or phone number to notify you about ticket status updates.